Privacy policy

This policy explains how MH Home Improvement, LLC collects, uses, stores, and shares information submitted through mhazoury.com.

Information you provide

When you use the project inquiry form, we collect the name, email address, optional phone number, service interest, and project details you submit. Your message may include an address, timing, surface condition, or other information you choose to provide.

You may also contact us directly by email. Email messages are handled through the systems used by MH Home Improvement to conduct business.

How we use information

We use inquiry information to:

• Review and respond to your painting or home improvement inquiry.
• Understand the location, condition, and likely scope of work.
• Plan estimates, scheduling, and project communication.
• Protect the website and identify automated or abusive submissions.
• Maintain a short-term record of delivery status and follow-up needs.

We do not sell or rent personal information submitted through the website. Providing a phone number in the inquiry form does not enroll you in a marketing text message program.

Secure inquiry records

A validated inquiry is written to an encrypted server-side record before notification delivery is attempted. These records preserve the separate email and internal SMS results so accepted, pending, partial, and failed deliveries remain distinguishable and a message is less likely to be lost silently.

Website inquiry records are generally eligible for automatic deletion after approximately 90 days. Email correspondence and project records may be retained longer when reasonably needed for an active estimate, project, accounting, legal obligation, dispute, or customer relationship.

Service providers

We use Twilio SendGrid to deliver website inquiries by email and Twilio Messaging to deliver an internal lead-alert text. Information in the inquiry is transmitted to Twilio for those purposes. Hosting, security, and infrastructure providers may also process limited technical information as necessary to operate the website. Cloudflare Turnstile processes limited network, browser, and device signals to help identify automated or abusive form submissions.

Technical information

The web server may process an IP address, request time, requested URL, browser information, response status, and similar operational data. This information supports security, rate limiting, troubleshooting, and reliable service operation.

This website does not currently use advertising pixels, behavioral advertising cookies, or third-party analytics scripts.

Security

We use reasonable administrative and technical safeguards appropriate to a small business website. No method of transmission or storage is completely secure, so absolute security cannot be guaranteed.

Your choices

You may choose not to provide optional information. You may request access to, correction of, or deletion of inquiry information that we can reasonably identify, subject to legal and operational retention needs.

Children

This website is intended for property owners, occupants, and people seeking home services. It is not directed to children under 13, and we do not knowingly collect their personal information.

Policy changes

We may update this policy as the website or business practices change. The effective date at the top of this page identifies the current version.

Contact

For a privacy question or request, call 407-283-2866 or email miledy@mhazoury.com.